We insist on exceptional quality, value and service. We guarantee every item will give you complete satisfaction. If for any reason you are not satisfied with your purchase, you may return or exchange a product within 30 days of receiving it. Returned goods must be in their original packing and resalable condition. 15% Restocking Fee Will Apply on Items Priced under $3000.00. 20% Restocking Fee Will Apply on Items Priced over $3000.00. If damage occurs due to non-sufficient packing refund may not be issued. Original shipping and handling charges are non-refundable, except in the case of manufacturer's defects. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. All returns must have a confirmation from Planet Crystal Lighting before an item is returned.